Felder Felder

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Frequently Asked Questions

Need some help? Insert your question in the box below and click 'Search' or click on any of the titles down the left hand side. Alternatively if you can't find what you are looking for you can submit a question, just click 'Submit a question'.


company queries

Company Queries
Do you have a shop or showroom?
Is there a catalogue I can order?
Can I buy Vouchers / Certificates online?

product queries

Product Queries
Can I order fabric samples of your clothes?
Can I order product samples of your clothes?
Are there other products that are not on the website?
Are the colours accurate on the website?
How do I know the fashion item I ordered will fit?
What is the quality of the fabric you use?
Are your items easy to clean?

website queries

Website Queries
Will this site work on my browser and device?
Who do I contact if I am having technical difficulties on the site?
Are my details safe and secure?
How do I view any details about orders or about my account?
What happens if I have forgotten my password?

pre-order queries

Pre-order queries
How is pre-season ordering different from other ordering?
When will you debit my account?

buyer queries

Buyer Queries
How do I become a buyer of Felder Felder products?

order queries

Customer Order Queries
How do I order on the Felder Felder site?
Can I place an order over the phone?
Can I buy from Felder Felder overseas?
What is the Wishlist?
Can I place bulk orders on the website?
Can I order products that are ‘out of stock’?
Do I need to set up an account to place an order?
How do I know if my order has been received?
Can I add to/change an existing order?

payment queries

Payment Queries (Customer)
Can I pay by cheque?
Where are my details stored?
What is 3D Secure?
What is PayPal?
How does deposits for pre-season orders work?
Can I pay with multiple cards for pre-season orders?
Can I pay with multiple cards for normal orders?
How do I redeem a promotion?
How do I pay taxes and duties?

delivery queries

Delivery Queries
Who delivers my fashion item?
How do I track my order?
When do I know I will receive my order?
I might not be in, what happens then?
Do I need to be present for my delivery?
How do I change my delivery address?
Are receipts sent with deliveries?

returns queries

Returns Queries
Do I have to pay for returns?
How does the returns process work?

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